Communication Service Providers (CSPs) today are faced with increased competition through relatively new players, such as Skype, Google, Vonage, and possibly Apple. Furthermore, the industry is seeing an ever-increasing number of CSPs begin to merge to leverage synergies between themselves. All are trying to formulate that winning business model, which will yield high margins in the future. All CSPs are trying to determine what services to rapidly deliver, manage, and measure. Service Management is the key OSS need which OSI NETeXPERT has been essential in delivering for over a decade.

Next generation services are the key differentiator that allows CSPs to compete in today’s environment, where the network is no longer the only resource that must be managed. OSS teams are pressured to select vendors with a proven track record in Service Management. OSI’s NETeXPERT has over 15 years of experience in delivering successful Service Management solutions to Tier 1 and Tier 2 CSPs, world-wide.
This document provides an overview of the R-NETeXPERT Service Management solution approach and includes:
An overview of the problem

• An overview of traditional and next generation Service Management
• Which data sources should feed into a Service Management solution
• User Personas of Service Management
• How standards are defining Service Management
• Key components of the R-NETeXPERT Service Management Framework