upgRade  - To a unified converged global communications backbone

SRIT has only one vision, ‘To Make IT Work Better’ - for people, whatever it takes. This has meant that we do the right things at the right time, all the time. With around 150 global clients only in the Telecom division (predominantly tier 1 operators) SRIT now is a leading Service Assurance provider and one of the few vendors with its own OSS/BSS/NMS solutions.

Our engagement in the Telecom space has been rich and meaningful and continues to grow strongly. Our approach has been to align with the larger global vision and intelligence, supporting it with our established capabilities in technology, implementation, and continued customer delight through our transparent, predictable systems and processes.

Looking Ahead…

Convergence is globally touted as the next big achievement for the telecom industry. It means different things to different people. Some want to be connected yet have the ability to turn this connection on and off at will. Again others want technology that increases their efficiency and makes their lives easier and more enjoyable. Everyone wants to lower costs. End users are going to demand the pay-as-you-go model, system security and good QOS. It will be essential for all service providers to have these capabilities to remain competitive in the marketplace. As the market remains competitive and carriers attempt to differentiate, increase revenue and reduce churn, the move to IMS and a converged world becomes more inevitable - primarily because of the service and improvements that it can make to the end user's life style.

Internet Protocol technology provides yet another compelling reason to combine the fixed and mobile switching layers.

Some also choose to classify this age as an age of “Information Overload” and being "overconnected" - receiving inputs from various sources, such as PCs, TVs, telephones and mobile phones, that we have no control over - and we feel we are on call all the time. We need a system that will allow us to better handle the inflow of information. Convergence would allow end users to control their communications channels and to control them from different places.

Carriers who would engineer their networks intelligently to meet customers' needs and to operate cost effectively will ultimately stand to be both profitable as businesses and useful to the communities they serve. Some operators will possibly end up operating as mere pipes for generic connectivity services. Others will try to become content, service and connectivity conglomerates, differentiating themselves by means of content, brand, range of products and service tie-ins.

Technological advantages will yield only a short-term competitive edge, as technology is soon commoditized. SRIT works with both the limitations and benefits of technology and therefore closely associates with industry thought leaders in making technology work for a solution.

integRate  - To a single window of procurement for ‘a complete suite of future-ready products & services’ 

Most businesses, especially multinationals, have difficulty finding and maintaining a resilient and comprehensive network solution from a single supplier because the network services market is so fragmented. Elements of the overall solution often have to be procured from competing network service providers (NSPs) or managed services providers (MSPs). It is increasingly appealing to outsource to a single MSP that will manage the network and associated voice and data infrastructure.

SRIT's Single Procurement Window

Telecom at SRIT is a Carrier-Class Practice Group with several hundred man-years of telecom expertise, covering a wide range of technology & functional domains. Our products and solutions help communication companies around the world to transform and enrich their networks ensuring maximum returns.

Revenue from voice services and the margins on data services continue to fall in matured markets the world over. Restructuring operations will help to rationalize costs. But all network service providers (NSPs), especially incumbent telecom operators, must diversify to find new sources of revenue that will bring sustained revenue growth and profitability. Network access revenue continues to increase from "value-add" Internet-related services like Web-based e-business (B2B trading), Web-based e-commerce (B2C retail), caching and hosting. SRIT’s product portfolio is growing both organically and inorganically through strategic acquisitions keeping these emerging business dynamics in mind.

SRIT in the entire Telecom market

1. OSS - R-NETeXPERT^TM suite of products

• Service management
• Performance monitoring
• Fault and event management
• Activation

2. BSS – R-Converge

• R-Mediate: Convergent Mediation Device
• R-Rate: Rating Engine
• R-Bill: Billing Engine
• R-CustomerCare: Customer Care
• R-Connect: Inter-Carrier Accounting & Settlement System
• R-SelfCare: Customer Self Care
• R-CRM: Telecom CRM
• R-VPN: Telecom VPN System
• R-Prepaid: Prepaid Billing System

3. CDP (Content Delivery Platform) - R-Kabala

• Intelligent Device Discovery Server
• Content Download Server
• Intelligent Streaming Server
• Billing Server
• Admin for Content 
  • Remote Content Upload
  • Vendor Sub-vendor management
  • Content Management
• Admin for Reports
  • Various MIS Reports
• Admin for Server Health
  • Server Health Monitoring
  • Outage Reporting

4. Connection Diagnostics: End customers (subscribers) of any service provider (ISP/Broadband) could use this tool for a self diagnosis of their connection issues. The tool helps the subscriber to narrow down on the root-cause of the connection problem, such as:

• Network cable is un-plugged
• DHCP server is not reachable
• Local area connection disabled
• The tool generates an error code corresponding to the type of connection problems. The tool, in addition to simple diagnostics can also initiate self-corrective actions. This dramatically reduces the number of calls landing at the Tier-1/Tier-2 Customer Support Desks. A Service Provider could cut down heavily on their Tier-1/Tier-2 supports, if their subscribers are using the diagnostic tool. The results are increased operational efficiency, reduction in Opex (tier-1 & tier-2 support) & customer delight.

 
5. VAS: SRIT has also initiated focused solutions in the Value Added Services segment. Some of the services currently operational are:

• Fixed Line SMS
• Intelligent Short Messaging System
• Missed Call Text Service
• Programmable Ringback tone
• Roaming Welcome Message Service
• USSD Gateway Servers & Applications
• Voice SMS

In the telecom software development segment, SRIT undertakes fully-outsourced and co-development opportunities under the heads of Wireless-Games-and-Applications, OSS-Application-Software, NMS-Software, Embedded-Software, Protocol-Stacks, VnV & Porting. SRIT, world’s first SSE CMM Level 5 Company, has a robust onsite-offshore hybrid transition model.